You can read more about safeguarding on the FCA Website, which provides helpful information on the different types of financial institutions and how they are required to protect your money. In any event, we almost always pay your recipient before we actually debit your payment card, so it’s quite rare that we end up holding onto your money! ![]() In the very unlikely event that Taptap Send stops providing its services, any of your funds that are held in this bank account would be returned to you. This way, your money is only ever used to send funds to your recipient, and not for any other purposes. This means that if we hold your funds whilst we’re processing your transfer, we hold them in a special, separate bank account that is protected by law. But don’t worry - we protect your funds through a process known as safeguarding. If a bank goes bust, customers can claim up to £85k of the money they are owed by the bank through the FSCS.Īs an EMI, the FSCS doesn’t apply to our customers. This is important to know because EMIs and banks protect your money in different ways.īanks protect your money through something known as the Financial Services Compensation Scheme (FSCS). In the UK, for example, we’re an electronic money institution (EMI) regulated by the Financial Conduct Authority (FCA), not a bank. Keeping your money safe is our top priority, and we wanted to remind you of how we do this. Important Note: We can only assist Maine consumers.Yes! Taptap Send is regulated and authorised to conduct money transmission in multiple countries around the world, uses state-of-the-art encryption technology to protect your payments and data in line with GDPR requirements and is fully PCI compliant. The Division makes every effort to address complaints quickly most complaints are resolved within 30-45 days. The Division responds to consumer complaints by mail, over the telephone and in person to consumers who visit the agency.Ĭonsumers will receive a letter acknowledging their complaint. If you still have an unresolved complaint regarding the company’s money transmission activity, you may contact the Consumer Complaint Division. Email: you have a complaint, first contact the consumer assistance division of TapTap Send at 83. ![]() Note: If filing electronically, scan and save the completed complaint form with related attachments to a PDF file, a Word doc, or Zip file, and attach to your email.Ĭolorado Division of Banking 1560 Broadway, Suite 975 Denver, CO 80202 Send the complaint and supporting documentation by regular mail, fax, or email to the Colorado Division of Banking. Complaint Form (Word) Complaint Form (PDF) When completing the form, please provide detailed information and fill it out completely. Instead, you must download the file to your own device and edit that version. All consumer complaints filed with the Division must be submitted in writing. If you still have an unresolved complaint regarding the company’s money transmission activity, please contact the Colorado Division of Banking.Īll consumer complaints filed with the Colorado Division of Banking must be submitted in writing. If you have a complaint, first contact the consumer assistance division of TapTap Send at 83. Taptap Send does not ever block transactions from our allowed cards. You can see some of the most common reasons: A) Your bank does not allow the operation Please contact them and review why with them. If your account has a California mailing address, we will not share personal information we collect about you except to the extent permitted under California law. There are multiple reasons why a transfer may fail. Contact TapTap Send at 83 if you have questions about our privacy statement, this consumer notice, or your personal data. These provisions do not apply to personal data collected, processed, shared, or disclosed by financial institutions pursuant to federal law such as the Gramm-Leach-Bliley Act. California Residents Consumer Privacy Notice: California Consumer Privacy Act (CCPA) - Effective January 1, 2020, the California Consumer Act of 2018 gives consumers more control over the personal information that businesses collect about them. If you have any questions or need assistance in completing this form, please call the Department of Financial Protection and Innovation’s Consumer Services Officer toll-free at 1-86 ![]() To submit a complaint by mail, download, print and fill out any of the appropriate forms at and mail to:ĭepartment of Financial Protection and Innovation Attn: Consumer Services 2101 Arena Boulevard Sacramento, CA 95834 If you still have an unresolved complaint regarding the company’s money transmission activity, please file a complaint online at State of California Department of Financial Protection and Innovation If you have a complaint, first contact the consumer assistance division of TapTap Send at 83.
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